Return & Exchange Policy

At FABK, your satisfaction is our priority. While we take great care to deliver quality products, if you receive a damaged or wrong item, we’re here to help.

Eligibility

Returns/Exchanges are accepted only for damaged or incorrect items.
You must inform us within 3 days of delivery.
Items must be unused, unwashed, and in original condition with all tags and packaging intact.
Custom-made, tailored products, gift cards, clearance sale items are non-returnable.

Return Process

Request: Email us at customercare@fabk.in with your order number and issue details.
Authorization: Once approved, we’ll share the return address via email/WhatsApp.
Shipping Back:
- Please note: We do not provide doorstep pickup.
- Pack securely with invoice and mark your order number clearly.
- Ship via a trackable courier service.
- Return shipping costs are the customer’s responsibility (unless the product is damaged/incorrect).

Refunds & Exchanges

Refunds are issued only for parcels received in damaged condition, processed back to the original payment method within 5–7 business days after approval.
In other cases, we issue a coupon code (valid for 90 days) for your next purchase.
To exchange an item, return it as above and place a new order.

Important Notes

If the courier parcel looks damaged on arrival, please do not accept it. Ask the courier to return it immediately.
FABK cannot accept claims for damage if the parcel was received and accepted.

International Orders

Returns are generally not accepted for international orders.
In exceptional approved cases, all return shipping charges, duties, and taxes must be borne by the customer.